Refund policy

Statutory right of withdrawal

As a consumer, you generally have the right to withdraw from your purchase within 14 days of receiving the goods without giving a reason. Clearly notify us of your withdrawal, for example by email to soleajewelry77@gmail.com. Prior approval is not required.

Full instructions, including the return address, return deadline, return costs and model withdrawal form, are provided in our withdrawal instructions.

Original packaging, tags and an entirely unused condition are not requirements for statutory withdrawal. Under statutory conditions, you may be liable for diminished value if you have used the goods beyond necessary inspection. Statutory withdrawal rights are not excluded merely because an item was discounted.

For statutory withdrawal, we refund payments received, including the cost of our least expensive standard delivery, no later than 14 days after receiving your withdrawal notice. Additional costs for another delivery method you selected are excluded. We may withhold reimbursement until we receive the goods or proof of their return. Reimbursement uses the original payment method unless another free arrangement is expressly agreed.

Voluntary 30-day return right

We additionally offer the following voluntary return right. Its conditions, approval requirements and exceptions apply only to this additional offer. Your statutory right of withdrawal and statutory rights for defective goods remain unaffected.

We grant a 30-day return right. The period starts when the last item of an order is delivered. From that point you have 30 days to request a return. Discounted jewellery is included on the same conditions.

To qualify, the item must be in the same condition as received, unworn, unused, with tags and in its original packaging. You also need a receipt or other proof of purchase.

To initiate a return, contact soleajewelry77@gmail.com. Returns must be sent to: Solea Jewelry, Sharif Said, Hannoversche Straße 40, 30855 Langenhagen, Germany.

If your voluntary return is accepted, we will provide instructions on how and where to send your parcel. You bear the direct cost of return shipping. We do not provide a free return label for voluntary returns. Your statutory rights for defective goods remain unaffected. Items returned without first requesting a voluntary return will not be accepted.

For return questions, contact soleajewelry77@gmail.com.

Damage and problems
Please inspect your order upon receipt and contact us promptly if it is defective, damaged or incorrect, so we can assess and resolve the issue. Your statutory rights for defective goods do not depend on immediate notification.

Exceptions to voluntary returns
Certain items cannot be returned, such as perishable goods (food, flowers or plants), custom products (special orders or personalised items) and personal care products (beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Contact us with questions about a particular item.

Gift cards are excluded from voluntary returns. Discounted jewellery is not excluded.

Exchanges
Returning the received item is the quickest way to get the item you want. Once the return is accepted, you can buy the new item in a separate purchase.

Refunds under voluntary returns
We will notify you once we receive and inspect your return and tell you whether the refund is approved. If approved, you will receive an automatic refund to your original payment method within 10 business days. Your bank or credit card company may take additional time to process and post it.

If more than 15 business days have passed since we approved your return, contact soleajewelry77@gmail.com.