Frequently asked questions (FAQ)

🛎️ Orders

How do I place an order?
Choose your favourite piece, add it to your cart and follow the checkout steps.

Can I change my order?
Contact soleajewelry77@gmail.com as soon as possible – we are happy to help as long as your order has not been shipped.

📦 Shipping

How long does delivery take?
Processing and shipping times are provided in our shipping policy.

Will I receive tracking information?
Yes, after shipping you will receive an email with your tracking number.

🔄 Returns and withdrawal

Can I return an item?
Yes. Your statutory withdrawal period is 14 days. We also offer voluntary returns within 30 days under our return policy. Details of statutory withdrawal: withdrawal instructions. You can also submit return and cancellation requests through your customer account.

What if a product is defective?
Contact soleajewelry77@gmail.com. A photo may help us handle your request, but it is not required for your statutory rights for defective goods.

💎 Products and care

How should I care for my jewellery?
Store it dry and protected from light. Avoid contact with water, perfume and creams.

💳 Payment

Which payment methods are available?
Credit card, Apple Pay, Google Pay and other methods shown at checkout.

More questions? → soleajewelry77@gmail.com ✨